If you bought from Vint Street...
We don’t return preloved items, only items that are new, sealed and returned in the same condition.
If you do return your item, you have to cover the shipping and there is a 2% handling charge.
If you feel we have not described the item fairly, you can make a complaint here, and we will investigate.
If you bought from a private seller…
If you bought something from a private seller and you aren’t happy with it, we encourage you to reach out to them to find a resolution that satisfies you both. If you aren’t able to do that, you will need to raise a dispute.
Use our dispute form here, and we will look into it.
To find out more about returns and your rights, please read our terms and conditions.
